February 28, 2025
Audit security management systems within the international supply chain.
ISO/IEC 20000 Foundation Self-Study Training Course
A training of SGS Academy
About the Course
The ISO/IEC 20000 Foundation self-study training course is certificated by PECB and meets the requirements of the PECB Examination and Certification Program (ECP).This training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
International Certifications
What Will You Gain from This Course?
Fundamental Concepts and Principles of Service Management and an SMS Based on ISO/IEC 20000-1
This module introduces the key principles of service management, emphasizing the importance of delivering high-quality IT and business services. Participants will explore the purpose and benefits of a Service Management System (SMS) based on ISO/IEC 20000-1, understanding how it helps organizations improve service delivery, enhance customer satisfaction, and ensure operational efficiency.
ISO/IEC 20000-1 Requirements for a Service Management System (SMS)
A well-structured SMS is essential for consistent and effective service management. This module provides an in-depth overview of the ISO/IEC 20000-1 requirements, specifically covering Clauses 4 to 10, including the organization's context, leadership, service planning, operational controls, performance evaluation, and continual improvement. Participants will learn how to implement and maintain an SMS that aligns with international best practices to optimize service quality and reliability.
Interested? Register Now
What's Included?
Online
Spanish Audio
Spanish, English
Level: Advanced
Limited Access
7 Hours
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